BUS 207 Essay Example | Topics and Well Written Essays - 500 words

BUS 207 - Essay Example ision making process is hugely helpful in recognizing the need for making decision and selecting the best course of action for achieving desired goals (Jones & George, 2010). The decision process involves: recognize the need for decisions; generating alternatives; assess alternatives; choose among alternatives; implement chose alternative; and learn from feedback. I have found these steps of making decisions very useful both at my workplace and in my personal life. Recently at my workplace, management was having problems with its field staff. The people at the field could not provide satisfactory services to the customers because of lack of coordination with the warehouse and the office. Getting information about the availability of spare parts for servicing the products at the customers’ place was delaying the work. As a sales and marketing manager, I called a meeting to resolve the issue. Decisions had to be made for improving the services and marketing. We looked at different options of communication devices that would be cost effective and at the same time, highly efficient and which could provide constant and fast communication across different departments like inventory, administration, sales etc. From the various alternatives, we decided to provide the field workers with smart phones that could be connected to the warehouses to find out the availability of required accessory that might be needed at the service location. The smart phones were thought to be the best option as they would greatly facilitate online connectivity with the various departments including experts who could advise field staff when they come across difficult situation. Implementation of the decisions made was immediately started. It took two months to get the approval from the management committee and buy the necessary things like phone and getting internet installed etc. Once the initial training of field staff in using the smartphones was completed, we all awaited eagerly for the